Data Protection & Privacy

Privacy Policy — How Hay Baj keeps your information secure

Your personal data is our most important asset. Find out clearly what information Hay Baj collects, why it's collected, and how it's kept secure.

Last updated: January 2026
SSL Encrypted
All your data protected with 256-bit encryption
SSL 256-bit
Encryption Protection
Never Sold to Third Parties
Your data is never sold or shared
GDPR Compliant
Adherence to international standards
Right to erasure
Delete your data at any time

How We Protect Your Privacy

To protect your information on Hay Baj, we follow world-class technology standards and privacy practices.

Minimal Data Collection

Hay Baj collects only the information that is strictly necessary to operate its services. No additional data is requested.

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. No third party can access your information.

Secure Server Storage

All data is stored in internationally certified, secure data centers with 24/7 security monitoring.

You're in Control

You have full control to view, update, or delete your personal data at any time. Submit a request whenever you need.

Data Never Sold

Hay Baj will never sell, rent, or share your personal data without authorization. That is our core commitment.

Adherence to international standards

We comply with GDPR and international data protection regulations, ensuring the highest level of security for your information.

This Privacy Policy applies to all services offered through the Hay Baj platform. By accessing the site or creating an account, you are deemed to have consented to this policy.

Section 01 Introduction & Scope

Hay Baj (haybaj.app) is a trusted online gaming and Sports Betting platform built with Bangladeshi users in mind. We believe that protecting our members' privacy is not just a legal obligation — it's a moral commitment.

This Privacy Policy ("Policy") applies to the Hay Baj website, mobile application, and all associated digital services. It explains in detail what information we collect, why we collect it, how we use it, and the measures we take to keep your data safe.

By accessing haybaj.app or creating an account, you confirm that you have read this Privacy Policy and agree to abide by its terms. If you do not agree with any part of this policy, we ask that you refrain from using the platform.

International Standards

Hay Baj adheres to international data protection standards, in particular the principles of the European GDPR (General Data Protection Regulation). Our Privacy Policy is built on the core principles of transparency, purpose limitation, data minimisation, and accountability.

Section 02 What Data We Collect

Hay Baj only collects the information required to run our services effectively. The different types of data we collect are described below:

Information provided directly

Information you provide directly when registering for and using your account:

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential Address
  • Identity verification documents (National ID, passport, etc.)
  • Payment method details (bKash/Nagad/Rocket number — full numbers are not stored)

Automatically Collected Information

Information automatically recorded while using the platform:

Data type Why It's Collected
IP address Security Verification & Fraud Prevention
Device information (browser, OS) Improving service quality and ensuring consistency
Login time and date Account security monitoring
Gaming activity and transaction history Legal Obligations & Dispute Resolution
Cookies & Session Data Delivering a personalized experience
We never store full credit/debit card numbers or complete bank account details. Payment information is always encrypted and tokenized.

Section 03 Purpose of Data Use

Hay Baj uses your information only for the specific purposes listed below — never for anything beyond that.

  • Account Management: To create, verify, and manage your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To address your complaints, questions, and issues.
  • Fraud Prevention: To keep your account and funds secure.
  • Legal compliance: To comply with applicable laws and regulatory requirements.
  • Responsible gambling: To identify and prevent signs of problem gambling.
  • Service Improvement: To improve your overall platform experience.
  • Promotions & Bonuses: To keep you informed about relevant offers and benefits (where you have given consent).
Important: Your information is never sold to advertisers or marketing companies. You can opt out of promotional communications at any time.

Section 04 Data Sharing & Disclosure

Hay Baj does not share your personal information with third parties — except in the following limited circumstances:

Service Provider Partners

A number of trusted service providers assist us in operating our platform. They work under strict confidentiality agreements and only receive data to the extent required to deliver their specific services:

  • Payment gateway providers (for transaction verification)
  • Identity verification services (for KYC processing)
  • Cloud Storage & Server Providers
  • Customer Support Software

Legal Disclosure

Information may be disclosed in response to a court order, government directive, or legal investigation. In such cases, we will make every effort to notify you in advance, within the limits permitted by law.

Business Changes

In the event of a company merger or acquisition, user data may be transferred to the new entity, which will be required to honor this same Privacy Policy. You will be notified in advance.

We have signed Data Processing Agreements (DPA) with all third parties. They are not permitted to use your information for their own purposes.

Section 05 Cookies & Tracking Technology

Hay Baj uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Cookies We Use

  • Essential Cookies: Required for login sessions and security. The site cannot function without these.
  • Functional cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand site usage statistics — fully anonymized.
  • Security cookies: To detect fraud and suspicious activity.

Cookie controls

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

Section 06 Data retention period

Hay Baj does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

Data type Retention period Reason
Core Account Information 5 years after account closure Legal Obligations
Transaction history 7 Years Financial Regulations
KYC Documents 5 years Anti-Money Laundering
Customer Support Contact 3 Years Dispute resolution
Log Files & Session Data 12 Months Security Monitoring
Marketing Preferences Until consent is withdrawn Promotional communications

Once the retention period expires, data is securely and permanently deleted. Digital data undergoes complete overwriting, while physical media is disposed of through certified destruction.

Section 07 Your Rights

As a member of Hay Baj, you have full rights over your personal data. Under international data protection law, you are entitled to the following rights:

1
Right to Know

You have the full right to know what data we hold about you and how it is being used.

2
Access

You can request a copy of all personal data we hold about you.

3
Right to Rectification

You can request corrections to inaccurate or incomplete information at any time.

4
Right to erasure

Unless required by law, you may request the permanent deletion of your data.

5
Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted.

6
Right to Portability

You can request your data in a machine-readable format or ask for it to be transferred to another service.

7
Right to Object

You can object to marketing communications or specific types of data processing.

8
Right to withdraw consent

Where data is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise any of your rights support@haybaj.appto send us an email. We will endeavour to respond within 30 business days.

Section 08 Children's privacy

Hay Baj is an adult-only platform and does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor's data is present in our system, the account will be immediately suspended and all associated data permanently deleted.

If you believe a minor is using Hay Baj, please support@haybaj.appto let us know.

Section 09 Changes to the Privacy Policy

Hay Baj reserves the right to update this Privacy Policy as needed. For any significant changes:

  • A notification will be sent to your registered email address at least 15 days before any changes take effect.
  • A notice will be posted on the platform's homepage.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Minor updates may be reflected on the page without further notice.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms. If you object to any changes, you may request that your account be closed.

This Privacy Policy was last updated on January 2026last updated on.

Section 10 Contact and complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team:

Email
support@haybaj.app
Response within 48 hours
Live chat
Chat with us directly on the platform
Available 24/7

Once a complaint is submitted, we will aim to provide a detailed response within 7 business days. Complex matters may take up to 30 days. If you are not satisfied with our resolution, you may escalate the matter to an independent data protection authority.

18+ Adults Only

Start playing safely on Hay Baj

Play on Hay Baj with your information fully protected. Open a free account today and claim your welcome bonus.

To keep your gaming in check, visit our Responsible Gaming Visit the page.
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